HVAC Technical Specialist

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🕒 July 22

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CSW Industrials Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏗️ Construction

📦 Logistics

🏭 Manufacturing

Construction • Logistics • Manufacturing

CSW Industrials Inc. is a diversified industrial growth company that designs, manufactures, and markets niche, value‑added products for professional trades and commercial construction markets. Through a portfolio of operating brands (including providers of HVAC/R and contractor supplies, engineered building components like fire- and smoke-rated opening protective systems, grilles and railings, and specialized lubricants and sealants) it serves HVAC/R, plumbing, electrical, construction, energy and other industrial end markets. The company emphasizes disciplined capital allocation, strategic acquisitions, employee safety and sustainability while selling primarily to professional and commercial customers.

📋 Description

• Provide technical support for HVAC, plumbing, electrical, load management, and related products through phone, email, chat, SMS, video conferencing, CRM platforms, AI-assisted support tools, and other approved customer support channels • Diagnose product, installation, application, commissioning, and performance issues while delivering timely and accurate solutions • Support contractors, distributors, service technicians, engineers, facility managers, and end users with system-level troubleshooting and application guidance • Evaluate field conditions, installation methods, equipment compatibility, and operational requirements to identify root causes and provide effective resolutions • Escalate complex issues through established processes while maintaining ownership of communication and follow-through until resolution • Deliver a professional, responsive, and customer-focused support experience that strengthens confidence in RectorSeal products and brands • Manage technical inquiries, complaints, warranty-related concerns, and product performance issues while ensuring appropriate documentation and communication • Act as a customer advocate by identifying recurring challenges, support gaps, and opportunities for improvement • Support high-impact customer situations with urgency and professionalism while protecting customer relationships and business outcomes • Maintain expert-level knowledge of HVAC systems, controls, indoor air quality products, refrigeration applications, condensate management, load-shedding technologies, plumbing systems, electrical products, and emerging industry technologies • Develop and deliver technical training for contractors, distributors, sales teams, customer service teams, and internal stakeholders • Support product launches through training, technical documentation review, field readiness activities, and knowledge transfer programs • Contribute to the development and maintenance of knowledge base articles, troubleshooting guides, technical bulletins, FAQs, digital learning content, and self-service support resources • Partner with Sales and Product Management to support product adoption, application reviews, and technical selling activities • Assist customers and channel partners in identifying appropriate product solutions based on application requirements and industry’s best practices • Support trade shows, customer events, webinars, contractor training sessions, and field demonstrations as needed • Help identify market trends, competitive challenges, and customer needs that may influence product strategy and business growth • Accurately document customer interactions, troubleshooting activities, resolutions, product performance observations, and escalation details within CRM and business systems • Monitor support trends and recurring technical issues utilizing CRM data, support analytics, and customer feedback • Provide actionable field intelligence to Product Management, Engineering, Quality, Operations, and Technical Services leadership • Participate in root cause investigations, corrective action efforts, and continuous improvement initiatives. • Support the ongoing development of scalable support processes, AI-enabled support systems, self-service tools, knowledge management resources, and technical service metrics.

🎯 Requirements

• High school diploma or equivalent required • Minimum 5 years of HVAC industry experience with strong knowledge of installation, service, troubleshooting, commissioning, and field applications • Demonstrated experience supporting contractors, distributors, technicians, or customers in technical support, field service, training, or applications roles • Experience utilizing CRM platforms, knowledge management systems, remote support tools, and digital communication channels. • Proficiency with Microsoft Office applications and modern business technologies • Reside in Continental US on a full-time basis

🏖️ Benefits

• comprehensive medical, dental and vision plans • 401(k) • pension • life insurance • paid time off program with paid holidays • various wellness programs