Veterinary Technical Account Manager - Regional Programs

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August 6

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CUBEX LLC

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Healthcare Insurance • SaaS • Enterprise

CUBEX LLC is a company that specializes in providing inventory management products and smart cabinets equipped with cloud-based software. Their solutions are designed to reduce risk, increase efficiency, and boost profitability for veterinary practices. CUBEX offers various software options including PMP submissions, real-time business intelligence reporting, and DEA logs, which can integrate with major systems or function as standalone software. They also focus on automating DEA compliance and control substance management, ensuring secure access to dangerous drugs and managing high-cost treatment area medications. Additionally, they offer pharmacy and supply management solutions to eliminate missed charges and control inventory efficiently. CUBEX's offerings are particularly aimed at enhancing the safety and efficiency of veterinary practices while automating labor-intensive processes like inventory tracking and supply re-ordering.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

📋 Description

• Lead customer audits and optimizations both remotely and onsite for Regional and University market segments. • Manage customer-specific support metrics tracking and reporting. • Conduct database reviews including user management, formulary setup, permissions, and system settings. • Provide technical support for strategic launches and rollout programs. • Lead system relocation management and coordination. • Prepare renewal customers for sales readiness. • Coordinate comprehensive client team training and retraining programs. • Support pilot programs and proof of concept validations. • Manage equipment/software update and upgrade projects. • Participate in project scoping and planning sessions with regional and strategic teams. • Conduct site visits and virtual optimization sessions. • Perform process and workflow audits. • Analyze system utilization and inventory optimization opportunities. • Provide financial reporting including inventory performance, labor metrics, and charge capture analysis.

🎯 Requirements

• Customer-centric focus with exceptional customer service orientation and solutions-driven approach • Proven expertise in managing multiple complex projects simultaneously • Strong interpersonal, written, and verbal communication skills • Creative problem-solving skills with strong analytical and business judgment • Experience in strategic account planning and execution • Team-oriented approach with ability to work across multiple departments • Self-starter with high motivation and ability to work independently • Strong organizational skills with attention to detail • Demonstrated proficiency in software and hardware systems • Advanced skills in Salesforce.com, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Experience with business intelligence tools and data interpretation • Knowledge of Patient Information Management Systems and Inventory Management systems (preferred) • Bonus points for Knowledge of CUBEX products and solutions • Experience with Slack, mapping software, and business intelligence tools • Veterinary medicine certifications • Experience working with large customer projects and programs • Comfort level working with executive leadership, university administrators, and clinical staff

🏖️ Benefits

• Open PTO policy including 9 observed holidays • Progressive medical, dental, and vision insurance (free after year 3) • Health Savings Account options • Flexible Spending Accounts (Health Care and Dependent Care) • 401K with generous company Safe Harbor contribution • Company-paid long-term disability and life insurance • Employee Assistance Program • United Pet Care pet coverage • Gym membership stipend