Senior Product Designer

November 7

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Customer.io

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SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

📋 Description

• Lead cross-squad initiatives shaping key customer journeys from early concept through shipped experience • Able to contribute small front-end changes directly to the UI to support rapid iteration and collaboration with engineering • Explore multiple solutions to complex UX challenges, validating assumptions through rapid experimentation and AI-assisted workflows • Elevate the visual language and interaction design of our platform to ensure consistency, accessibility, and delight • Mentor peers and contribute to team growth through critiques, async feedback, and documentation • Leverage AI tools (like Figma AI or Lovable) to accelerate prototyping, summarize insights, and improve iteration cycles • Evolve our Pluma design system with reusable components and scalable patterns that anticipate future needs • Collaborate closely with engineering to deliver high-quality, performant, and maintainable designs • Synthesize research and behavioral data to uncover pain points and identify opportunities across the customer lifecycle • Measure impact by defining and tracking design success metrics tied to usability, engagement, and retention

🎯 Requirements

• 7+ years of professional experience designing digital products (SaaS or complex web applications preferred) • Proven ability to lead multi-team design initiatives that drive measurable outcomes • Deep visual and interaction design expertise—a strong eye for layout, hierarchy, motion, and accessibility • Systems thinker with experience building or scaling design systems • Fluency with front-end principles and an understanding of technical constraints • Comfort with AI-enhanced tools and modern prototyping workflows • Excellent async communication skills—clear documentation, strong storytelling, and a bias for clarity and action • A track record of mentorship, collaboration, and influence within design teams

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget