Clinician Operations Manager

Job not on LinkedIn

🕒 October 15

🐊 Florida – Remote

🐊 Florida – Remote

💵 $60.3k - $132.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Analyze workload patterns, forecast resource needs, and recommend adjustments or enhancements • Monitor operational performance metrics and KPIs • Identify process improvement opportunities through workflow analyses • Address customer or client concerns and investigate operational incidents • Identify root causes and implement corrective actions with relevant stakeholders • Establish and enforce compliance guidelines and quality control processes • Implement quality assurance programs and drive operational compliance and quality initiatives • Collaborate with cross-functional teams on process improvement initiatives and measure their impact • Facilitate communication within operations support teams and with stakeholders • Foster continuous improvement, innovation, employee feedback, operational effectiveness, and customer satisfaction • Oversee ongoing training to ensure team members are versed and compliant in their roles

🎯 Requirements

• 3 to 5 years of clinician management experience • Prior experience managing a team of providers • 3 to 5 years of leadership experience • 3 to 5 years of stakeholder management experience • Ability to articulate organizational value to all levels of the company and executives • Ability to communicate the value of backlog or roadmap using data, KPIs, or expected financial results • Execution and delivery skills, including planning, delivering, and supporting • Problem-solving and decision-making skills • Collaboration and teamwork skills • Growth mindset, agility, and ability to develop yourself and others • Post secondary /high school education or specialized training, i.e., technical/vocational programs

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay

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