Customer Service Representative

Job not on LinkedIn

🕒 Yesterday

🌵 Arizona, Colorado, +8 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Actively listen to and advocate for customers, understand their needs, and provide guidance and support • Resolve customer inquiries and issues efficiently while documenting all interactions • Educate customers about available resources and help them navigate their options • Anticipate customer needs and provide proactive solutions to enhance satisfaction • Collaborate with team members and other departments to address service issues and improve outcomes • Document customer correspondence and maintain confidential patient-information records • Follow policies, procedures, and the CVS/Aetna Code of Conduct • Research issues, document outcomes, resolve inquiries, and deliver a high level of customer satisfaction • Adhere to assigned schedules and specific working hours

🎯 Requirements

• 6+ months of customer service experience • Basic computer skills • Must live in Arizona, Colorado, Montana, New Mexico, Utah, Wyoming, Idaho, Oregon, Washington, or Nevada • High-speed internet access with adherence to workplace model and potential telework agreements • Willingness to work specific hours, with flexibility • High school diploma, GED, or equivalent experience • Demonstrated empathy and effective communication skills • Respectful and kind demeanor in all communications • Strong problem-solving and decision-making abilities • Ability to manage multiple resources and tasks in a fast-paced environment • Preferred: 1+ years of customer service experience in a contact center environment • Preferred: 1+ years of claims, provider, dental, medical, or related healthcare experience • Microsoft Office experience preferred

🏖️ Benefits

• $2,000 sign-on bonus after 9 months of service, subject to remaining continuously employed for a minimum of 12 months • New colleague orientation • Comprehensive training ranging from 4 to 18 weeks • Supportive and inclusive culture • Continuous learning and growth • Ongoing coaching and mentoring support • Equipment and resources needed to complete assigned work • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility