Lead Director, Emerging Services Delivery

Job not on LinkedIn

8 hours ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $100k - $231.5k / year

⏰ Full Time

🟠 Senior

👔 Director

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CVS Health

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Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

📋 Description

• Lead the execution of all active and upcoming DPS programs ensuring operational excellence, on-time delivery, and alignment to strategic goals • Incubate, pilot, and operationalize new services by guiding programs through the full lifecycle: service design, initial launch, expansion, and scale • Oversee strategic planning and execution for new services, ensuring performance, timeline, and value targets are met or exceeded based on established business cases • Own operational program development in close partnership with DPS and New Verticals Product teams • Serve as the single operational point of contact for Product counterparts • Manage all operations-related workstreams, applying standardized processes and project management best practices to track and advance programs • Partner effectively with New Service Enablement Manager and DPS Operations teams to scale, refine, and transition program execution efforts • Drive continuous improvement across tools, processes, and training to accelerate time to steady state for new programs

🎯 Requirements

• Bachelor’s degree is preferred • 10–15 years of relevant experience • Proven leadership in Program, Project, or Product roles, preferably in healthcare • Demonstrated success managing change and building strong relationships with executives, cross-functional teams, customers, and Product partners • Ability to travel up to 10% (if not located in Dallas area) • Strong ability to influence and collaborate across all levels of the organization and across functional boundaries • Track record of leading large, complex programs that integrate technology, process, and people-driven change • Experience working across finance and technology teams • Excellent communication skills, with the ability to convey complex ideas clearly to senior leadership • Strong problem-solving abilities, including navigating internal and external escalations • Advanced proficiency in MS Office, especially Excel and Word; strong technical adaptability • Project Management Professional (PMP) certification preferred

🏖️ Benefits

• Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs including wellness screenings, tobacco cessation, and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access