Pharmacist, Retail Customer Care

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🕒 Yesterday

🗽 New York, Massachusetts, +1 more states – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $55 - $93 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Communicate with customers by phone or other channels about medication-related concerns and medication therapy management • Verify the accuracy and appropriateness of prescription orders, including alignment with health conditions and potential drug interactions • Respond to patient inquiries about dosages, storage requirements, drug interactions, and other drug information • Research insurance processes and assist with medication claims and reimbursement issues • Design a comprehensive customer care system for the pharmacy network to support patient profiles and medication histories • Develop a collaborative care network with physicians, nurses, and healthcare providers • Establish customer care service protocols for medication-related concerns • Help establish and implement the pharmacy medication safety plan • Monitor potential medication errors, adverse drug reactions, and contraindications • Integrate reminder systems, medication synchronization, and counseling into customer care practices • Support FDA REMS program tasks for specific drugs dispensed at retail locations • Provide medication therapy management and clinical consultation to healthcare professionals • Contribute to quality improvement initiatives, patient education, clinical research, and teaching

🎯 Requirements

• Pharmacist degree • Active Registered Pharmacist (RPh) licensure required in state of residence • Must reside in Massachusetts, New York, or Rhode Island • Ability to obtain a Pharmacist license in Rhode Island within 90 days of hire • 5+ years of pharmacy work experience • Advanced problem-solving and decision-making skills • Advanced knowledge of medical terminology • Advanced collaboration and teamwork skills • Advanced growth mindset skills • Advanced execution and delivery skills • Ability to evaluate relative costs and benefits of potential actions • Advanced digital literacy skills • Pharmacy Degree - Bachelors or Doctorate • CA RPh licensure strongly preferred • Call center experience preferred

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Comprehensive benefits package for eligible full-time colleagues and their families