Senior Manager, Client Operations, Technology Support – PS DDAT

Job not on LinkedIn

November 18

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $75.4k - $166k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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CVS Health

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Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

📋 Description

• Serve as the PBM Application SME as it pertains to client support and their usage of CVS services (including core legacy applications and digital). • Serve as an Estimation Solution Architect to drive the custom client application delivery estimation process. • Ensure the best solution is selected and present the solution and estimate to senior leaders. • Assess common and standard architectural solutions and propose program-level integration where appropriate. • Make recommendations on build versus buy decisions. • Deliver accurate and timely project estimations. • Activities will include leading and facilitating multi-functional meetings, creating appropriate documentation, and obtaining estimation resource assignment for impacted applications. • Engage impacted teams as appropriate, create/manage/update the BEG estimation template, ensure appropriate reviews, and deliver the estimate to the appropriate committee. • Be accountable for the integrity of the estimate. • Triage, handle, communicate, and resolve estimation issues. • Communicate and influence at all levels of the organization. • Manage initiatives and team members across various departments, such as the business and technology infrastructure. • Define and document custom client software enhancements and IT solutions. • Ensure internal quality assurance reviews, post implementation support, and risk mitigation plans are in place. • Act as a lead for the production team and manage stakeholder communications, including client-facing communications and SLAs. • Provide and maintain on-call support plans for the team. • Partner with other enterprise teams like infrastructure, quality, change management, incident management, etc. for issue resolution. • Facilitate meetings with both technical and business audiences, often across multiple functional departments. • Prepare material and presentations for the client team in a way that adds value and is easily understood by others who may not have the same background or expertise. • Apply continuous effort to improve processes and remove inefficiencies to help the IT Client Services team across all client support teams and areas.

🎯 Requirements

• Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with information technology focus or equivalent work experience. • 7+ years of professional business experience (IT, Project Management, Engineering, Business Analysis, Consulting, or similar experience) working in a complex matrixed environment spanning technical, leadership, and project management disciplines. • 7+ years of PBM systems/applications experience. • 7+ years of demonstrated experience with spreadsheets, databases, and presentation software, including a strong working knowledge of MS Word, Excel, Access, and PowerPoint. • 5+ years of technical project management or project owner experience and demonstrated ability to manage multiple projects and tasks concurrently. • 5+ years defining and documenting custom IT solutions. • 5+ years working directly with clients in a customer service or IT related role. • 3+ years of sharing technical and business guidance with other team members, IT groups, senior leaders, and business partners. • 3+ years demonstrating increasing responsibility in roles within corporate or healthcare environments. • Experience with client management, project/program management, SDLC, and/or customer interactions. • Experience in building a network of connections across multiple functions/silos to assist with navigating internally to meet the client's needs.

🏖️ Benefits

• Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.