Senior Manager, Digital Product – Scheduling and Fulfillment Planning

Job not on LinkedIn

🕒 June 3

🌵 Arizona, Illinois, +3 more states – Remote

🌵 Arizona – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $118.5k - $236.9k / year

⏰ Full Time

🟠 Senior

👔 Manager

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Own Signify’s scheduling and fulfillment product roadmap • Design intelligent fulfillment and scheduling products that connect member needs with clinician supply • Define and execute the product strategy for member-to-provider matching and scheduling • Own appointment fulfillment and influence day-of execution experiences like reschedules, cancellations, no-shows, and last-minute changes • Partner with engineering, data science, and operations to design scheduling logic • Communicate complex concepts to influence peers and stakeholders • Proactively identify user or business needs and recommend innovative solutions • Develop a clear vision and short term and long-term roadmap with value definitions • Observe and interview users to aggregate and connect feedback into defined problem statements • Coordinate dependencies, communicate timelines, and manage stakeholder expectations • Develop and measure KPIs for scheduling fill rate, completed visit rate, etc. • Understand the healthcare industry and key trends

🎯 Requirements

• Bachelor’s degree • 7 or more years of professional experience including 5 years of product experience • Demonstrated ability to audit complex technical architectures, identify system bottlenecks, and successfully launch simplified, scalable product experiences that improve operational efficiency or customer satisfaction. • A strong track record of delivering products and ensuring customer success • Excellent written and verbal communication skills • Experience conducting user research, field observations, or interviews to develop structured problem statements, user personas, and journey maps that directly justify and prioritize product backlog features • Experience collecting, analyzing, and summarizing data from disparate sources to drive conclusions and recommendations. • Experience working in ambiguous, fast-paced, or '0-to-1' product environments, with a track record of establishing product processes, setting KPIs, and driving delivery with minimal oversight.

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off • Retirement savings options • Wellness programs