ServiceNow ITOM Product Manager

Job not on LinkedIn

October 14

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $106.6k - $284.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

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CVS Health

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Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

📋 Description

• Lead the technical governance, delivery, communication, maintenance, and prioritization of enhancements, and other responsibilities for ServiceNow ITOM • Partner with the technology, process, and business stakeholders to define, analyze, and document requirements for ServiceNow ITOM improvements focused on the improvement of the CMDB and supporting technologies • Develop, implement, and maintain a governance strategy to achieve consistent and efficient standards for decision-making, escalation, and issue management for both ServiceNow ITOM matters and collaborative with IT counterparts • Provide architectural controls for discovery, CMDB, service mapping and event management • Work directly with the ServiceNow development team to select the most effective solution for defined requirements • Align with platform architects and IT Security experts to ensure ServiceNow ITOM meets all relevant compliance and security standards • Deliver incredible tools and experiences by combining your knowledge of configuration management processes and the ServiceNow platform • Drive continual ITOM improvement and CMDB adoption aligned to CSDM across ServiceNow • Ensuring the technical aspects of future releases or upgrade implementations are in line with security, best practices, and meet the expectations of our business • Develop and maintain a strong partnership with key stakeholders on the overall platform strategy and architecture • Lead a group of developers to support the sustainment of the product along with managing releases and regular business requests utilizing SAFe Agile Methodology

🎯 Requirements

• 7+ years managing delivery of ServiceNow ITOM, Discovery, CMDB, Event Management • 5+ years in product manager/product owner roles involving governance and alignment on ServiceNow ITOM initiatives • 5+ years managing best practices for ITOM, Discovery, CMDB, Event Management • 5+ years of ServiceNow development experience, specializing in ITOM (Discovery, CMDB, Service Mapping, Event Management) • 5+ years of problem management experience with ITIL awareness • 5+ years of infrastructure configuration experience across on-premises datacenters, cloud, network, and IT security tools • 3+ years of hands-on MID-server configuration experience and architecture understanding • 3+ years of experience with ServiceNow CSDM Model • 5+ years of Program/Project Management or Scrum Master experience with strong communication, tracking, reporting, risk management, and negotiation skills

🏖️ Benefits

• Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access