CXG
Consulting • Fashion • Retail
CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.
51 - 200 employees
Founded 2006
👗 Fashion
🛒 Retail
Customer Experience Analyst
September 23
CXG
Consulting • Fashion • Retail
CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.
51 - 200 employees
Founded 2006
👗 Fashion
🛒 Retail
📋 Description
• Reporting and processing primary data • Analyze statistical data and deliver the insights in a story-telling way • Collaborate with project managers to prepare research reports and propose an action plan to clients • Manage project timeline, delivery and side projects for assigned regions/projects • Proofreading and data checking research reports to ensure deliverables are error-free • Collect industry information and consolidate them into reports and presentations • Work closely with the data science team in a dynamic, fast-paced environment
🎯 Requirements
• 1 to 3 years’ experience as a market research analyst/project manager (within the Market Research or Marketing industry is a plus) • Passionate towards the Luxury and Fashion industry • Detail-orientated, fast learner, good time management and able to work in a fast-paced work environment with a can-do attitude • Able to interpret large/small amounts of data and multi-task • Strong communication and presentation skills • Strong analytical mind and critical thinking skills • Excellent knowledge in MS Office (Excel, Word, PowerPoint) • Skills in Power BI, SQL, R or automation tool is a plus • Exceptional written, oral communication abilities in English • Preferably from Statistics, Marketing, Psychology or Economics background
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