Corporate Communications Director

Job not on LinkedIn

October 31

Apply Now

Receive Emails with Similar Jobs

Cyara

WebsiteLinkedInAll Job Openings

Artificial Intelligence • SaaS • Telecommunications

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

📋 Description

• Develop and implement a strategic communications plan with clear objectives aligned to Cyara’s business goals and key performance indicators for external and internal communications. • Establish standardized communication protocols across departments, ensuring consistency in messaging, style, and cadence. • Manage public relations agency to draft and distribute press releases, media pitches, and other communication materials, ensuring they adhere to pre-established protocols and deliverables. • Manage and grow Cyara’s social media presence by setting measurable goals for reach, engagement, and follower growth on relevant platforms. • Identify and pursue opportunities for industry awards and recognition, with specific targets for earned media and coverage in key publications. • Oversee and execute internal communications, with an emphasis on defining communication processes for executive messaging, company updates, and team alignment. • Cultivate and maintain relationships with key media contacts and industry influencers, setting specific objectives for engagement and impact. • Manage and strengthen analyst relations by developing a strategy to engage key industry analysts, ensuring consistent and impactful communication that positions Cyara as a market leader. • Monitor and evaluate media coverage, conducting monthly performance reviews of all communication campaigns against defined KPIs. • Lead the creation and distribution of Customer and Company newsletters, ensuring content aligns with measurable engagement targets. • Collaborate with the marketing team to ensure communication strategies are not only aligned, but also driving marketing objectives with measurable results.

🎯 Requirements

• A minimum of 10+ years of experience in corporate communications, public relations, or a related field, including external and internal communications, with a focus on driving strategic, measurable outcomes. • Exceptional written and verbal communication skills, with the ability to develop materials that align with established communication protocols. • A proven track record in securing media coverage and industry awards with quantifiable success metrics. • Strong project management skills with the ability to set clear deliverables and meet review timelines. • Experience in establishing and managing communication frameworks and reviewing progress regularly to improve strategy. • The ability to work cross-functionally, ensuring communication strategies are aligned with company-wide goals and continuously optimized. • A proactive, creative approach to problem-solving with strong emphasis on measurable business impact. • A bachelor’s degree in Communications, Public Relations, Marketing, or a related field is preferred. • Background working for Private-Equity owned software companies is preferred.

🏖️ Benefits

• Flexible work environment • Competitive compensation • Diverse and inclusive workplace