Sales Enablement Director

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October 22

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Cyara

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Artificial Intelligence • SaaS • Telecommunications

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

📋 Description

• Design, implement, and manage a comprehensive sales enablement program that accelerates time-to-productivity for new hires and drives ongoing performance across the sales organization. • Collaborate with Sales, Product, Marketing, and Customer Success teams to develop technical training and enablement materials that clearly articulate Cyara’s value proposition and solution differentiation. • Lead onboarding programs for new sales team members with a strong focus on Cyara’s platform architecture, integrations, and customer use cases. • Define, document, and train the sales team on our core sales process/methodology (e.g., MEDDPICC) to accelerate deal velocity and improve deal qualification. • Develop programs and coaching content specifically designed to enable Sales Managers to inspect, coach, and reinforce core selling behaviors and technical acumen. • Create and deliver ongoing enablement initiatives, including certification programs, continuous learning initiatives, and Sales Kick Off aligned with sales objectives. • Partner with Product Management and Product Marketing to translate new releases and feature updates into actionable sales knowledge. • Leverage data and performance metrics to measure the impact of enablement programs and continuously optimize for effectiveness and efficiency. • Oversee the development and maintenance of enablement tools, content management systems, and sales readiness platforms. • Act as a strategic advisor to sales leadership, identifying enablement gaps and developing targeted solutions to improve deal velocity and win rates. • Stay current with industry trends, competitive landscapes, and emerging technologies to ensure the enablement strategy remains relevant and impactful.

🎯 Requirements

• 7+ years of experience in sales enablement, technical enablement, or related functions within B2B enterprise SaaS software organizations. • Strong understanding of complex technology solutions, preferably in areas such as customer experience, testing automation, or communications technologies. • Experience in selecting, implementing, and administrating enablement technology, including Learning Management Systems (LMS) and Content Management platforms. • Proven success building and scaling sales enablement programs that drive measurable business outcomes. • Exceptional ability to translate technical concepts into clear, compelling content for sales professionals. • Demonstrated ability to influence and inspire a global sales team. • Demonstrated experience working cross-functionally with Product, Sales, and Marketing teams. • Excellent communication, presentation, and project management skills. • Telco industry experience a plus but not required.

🏖️ Benefits

• Competitive compensation • Flexible work environment