Vice President, Engineering

🕒 May 11

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Cyara

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

Artificial Intelligence • SaaS • Telecommunications

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

📋 Description

• Develop and implement the technology strategy that aligns with Cyara’s business goals and objectives. • Focus on driving technical excellence and scalable product delivery. • Embed AI capabilities across the platform.

🎯 Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field. Master's or higher preferred. • 15+ years of experience in engineering leadership roles, including managing large, complex, SaaS or cloud-native engineering organizations. • Demonstrated track record of building and scaling high-performing engineering teams (50+ engineers, multi-discipline, global) and delivering complex software products reliably and at scale. • Strong understanding of software development lifecycle (SDLC), agile methodologies, DevOps, cloud architecture, microservices, distributed systems. • Proven experience with SaaS platforms, managing scalability, reliability, performance, multi-tenant systems, and global delivery. • AI/ML experience: you have built, deployed and scaled machine learning or generative AI systems into production; you understand model training, inference pipelines, MLOps, vector retrieval, embeddings, NLP, generative AI, etc. • Strategic thinker with strong business acumen, capable of aligning technology strategy with business outcomes, driving innovation, and delivering measurable ROI. • Excellent leadership, communication, organizational, and interpersonal skills. You can influence senior stakeholders, partner across functions, and build a culture of excellence. • Familiarity with private equity‐backed companies or rapid growth environments is a plus. • Passion for customer-centric innovation and experience in customer experience / CX technology is preferred.

🏖️ Benefits

• A competitive compensation package (including base, bonus, and equity) • Flexible work environment • Collaboration across global teams with exposure to cutting-edge AI/ML initiatives