Customer Success Manager

November 21

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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CyberMaxx

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Cybersecurity • Enterprise • SaaS

CyberMaxx is a company providing tech-enabled security solutions designed to help customers assess, monitor, and manage cyber risks. They specialize in Managed Detection and Response (MDR) services, offering 24x7x365 threat detection and zero-latency response. Their services are tailored for industries such as healthcare, financial services, and government sectors. CyberMaxx aims to strengthen security postures by integrating both offensive and defensive strategies, leveraging a robust ecosystem of technology partners. They are committed to continuously managing cybersecurity threats through proactive threat hunting and providing comprehensive security solutions, including network security, endpoint detection and response, vulnerability risk management, and incident response. CyberMaxx positions itself as an extension of an organization's team, handling baseline security needs, thereby allowing clients to focus on strategic goals. Additionally, they are involved in charitable causes like Defenders For Children, contributing to the defense against cyber threats.

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• Proactive Customer Communication: Demonstrating value, sharing thought provoking topics, and threat intel. • Strategic Thinking: Identifying areas for growth and long-term success. • Relationship Management: Establish and nurture strong relationships with key stakeholders. The CSM is the main point of contact for customer inquiries and concerns. • Customer advocacy: Encourage satisfied customers to become advocates, participating in case studies, testimonials and referrals. • Analysis: Identify trends and areas for improvement through analysis of customer data. • Continuous learning: Stay informed on industry trends, competitors and new technologies, continuously improving knowledge to better serve our customers.

🎯 Requirements

• 3+ years of experience in a customer facing role post-sales role within the cybersecurity industry. • MDR or cybersecurity services experience is a plus • Excellent communications and interpersonal skills • Strong problem-solving abilities and a pro-active mindset • BA/BS degree or equivalent work experience • Ability to thrive in a fast-paced, high growth, and rapidly changing environment. • Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives. • Ability to collaborate cross-functionally • Project management experience is also preferred

🏖️ Benefits

• Flexible Paid Time Off • 401k with a company match • Medical, Dental and Vision Coverage • Voluntary Short Term and Long-Term Disability • Employee Assistance Program with Mental Health Supplement • Voluntary Basic, Accidental, and other ancillary life insurance • Health Savings Account Contribution (with selection of a HDHP) • 10 annual, paid holidays