Senior Customer Success Engineer

September 7

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Cyera

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Cybersecurity • Enterprise

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Serve as the primary technical expert on the Cyera Platform • Establish yourself as a trusted advisor to customers at all levels • Drive customer adoption through onboarding and training • Understand customers' requirements and design/deliver customized use cases • Ensure customers realize full value and maximize ROI by driving sustained adoption • Lead ongoing engagement and expansion efforts • Identify and resolve obstacles or blockers proactively • Advocate for customer's voice and influence product roadmap • Use self-paced training resources to support customer education • Troubleshoot and resolve technical issues impacting customers • Monitor and report on customer health and usage indicators • Collaborate with customers to develop joint success plans • Document and share best practices internally and externally • Mentor other team members and participate in interviews • Conduct Quarterly Business Reviews with customers

🎯 Requirements

• Associates degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience a plus • 12 years experience • Strong project management skills • Self-starter comfortable in ambiguous, fast-paced startup environment • Results-oriented with track record of driving revenue growth, customer satisfaction, feature adoption, and retention • Prior experience collaborating with Development teams • Proficiency in SQL, scripting languages (e.g., Python or equivalent) • Hands-on experience with cloud environments • 3+ years hands-on experience with data technologies and cloud technologies • Experience with programming or scripting languages and familiarity with APIs and web services • Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management preferred • Prior experience in a software company in a technical customer-facing role • Demonstrated track record of owning customer relationships including onboarding, renewal, and expansion • Excellent interpersonal and customer relations skills • Clear and concise verbal and written communicator • Proficiency in leading both executive meetings and technical workshops • Ability to work autonomously and tackle complex challenges

🏖️ Benefits

• Ability to work remotely, with office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance • Standard benefits and equity package