Client Success Manager

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August 8

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Cynet India

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B2B • Recruitment • Healthcare

Cynet India is one of the largest staffing companies in North America, dedicated to building strong partnerships with various firms. The company specializes in providing staffing solutions in IT and engineering sectors, as well as in healthcare and life sciences. Cynet India is committed to delivering optimized staffing results, emphasizing the importance of finding the right people for the right positions.

1001 - 5000 employees

Founded 2010

🤝 B2B

🎯 Recruiter

📋 Description

• Join an award-winning and talented organization that delivers world-class healthcare workforce solutions. • Working within a vibrant and passionate team of recruitment and sales professionals you will bring your energy and enthusiasm to help grow the firm by managing and growing local and regional key accounts in the Travel Healthcare staffing space. • The Healthcare Client Success Manager is a key position, with the primary goal of growing and managing a portfolio of Healthcare accounts in mostly clinical and some allied and nonclinical settings, serving acute care hospitals, outpatient and ambulatory-care centers, skilled nursing facilities, large corporations onsite clinics, rehabilitation, and sports medicine clinics, and government healthcare facilities. • Build strong client relations and effective working relationships with your clients. • Engage with clients on regular basis and obtain and update open job orders. • Help recruiters by relaying exact customer needs and opportunities to them. • Review recruiter submissions for compliance with facility requirements. • Maintain a healthy P&L by processing quality submittals and making placements. • Monitor customer satisfaction regularly through quality metrics and client scorecards. • Travel to client sites and attend networking and industry events. • Assist with confirmation calls and email confirmations to client facilities. • Process assignment and contract changes as well as extensions, renewals, and terminations. • Be the overall point of escalation for all current clients and provider issues. • Build a relationship and good rapport with all healthcare providers. • Be the primary interface with all our healthcare providers and ensure maximum retention beyond current contracts. • Ensure credentialing compliance as per TJC/JCAHO standards. • Execute and manage referral programs. • Perform other duties and responsibilities as assigned.

🎯 Requirements

• Bachelor’s degree or equivalency in work experience or education • 5+ years in Nurse or Allied health professional sales, staffing, recruiting, or related experience preferred • Enthusiastic, goal-oriented, organized, dedicated, focused, and driven individual • Track record of hard work, sales success, and strong customer service experience • Proven, strong phone, written, and verbal communication skills • Self-driven and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills • Must be organized, detail-oriented, highly responsive and customer focused • Adaptability to demanding business environment with changing business priorities and ability to perform outstanding work under compressed time pressures