Customer Business Analyst

🕒 September 7

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cytora

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Series B on 2019-04

Consulting • Logistics • Artificial Intelligence

Cytora is a configurable platform that empowers commercial insurers by digitizing their workflows, allowing them to assess and manage risks more efficiently. Utilizing machine learning and artificial intelligence, Cytora enhances incoming risk assessments with additional data, evaluates each risk against specific underwriting criteria, and facilitates the routing of these risks to different systems for either automated or manual underwriting. The company is recognized in the insurtech space with numerous awards and accolades for its innovative technology in commercial insurance.

📋 Description

• Work day-to-day within the client delivery team under the coordination of the Delivery Manager • Contribute to sprint planning, backlog refinement, and risk identification • Lead client discovery workshops and identify opportunities to add value to end users • Translate client business needs into requirements, user stories, and process designs • Identify data inputs, system integration touchpoints, and exception scenarios • Manage in-depth analytical reporting of product performance using tools such as ThoughtSpot • Design and optimise AI-driven workflows, including prompt strategies and analytical reporting • Improve BA practice efficiency through AI by automating repetitive analysis, accelerating documentation, and enhancing insight generation • Own test strategy and acceptance criteria, lead UAT, and validate AI outputs • Collaborate with agile delivery teams to manage priorities, risks, and dependencies • Monitor live solutions and enhance performance through iteration

🎯 Requirements

• Proven Business Analysis experience, with meaningful exposure to the insurance sector (underwriting, claims, policy administration, or distribution) • Proven ability to run client-facing workshops and influence senior stakeholders, including the confidence to challenge established thinking constructively • Practical, hands-on experience with AI tools, including prompt engineering, building AI-assisted workflows, and a clear understanding of LLM behaviour and limitations • High standard of written and verbal communication • Fluency in English • Ability to write and speak multiple languages would be advantageous

🏖️ Benefits

• Competitive salary • Flexible working and remote options • Professional development budget & conference access • Annual company retreats • A mission-driven culture that puts people first