D-ploy GmbH
IT
D-ploy GmbH is a company that specializes in IT services and engineering solutions. Established in 2003, it operates with over 550 associates in 32 countries, managing over 850 active customer initiatives. The company offers a range of services including infrastructure services, application management, service desk, network services, collaboration services, IT administration, and software as a service. D-ploy GmbH emphasizes trusted partnerships, quality commitment, and cost efficiency in its operations. The company also provides consulting, laboratory, managed print, and event services, along with resource staffing and recruiting. D-ploy GmbH is ISO certified in various management standards and is dedicated to providing IT solutions tailored to business needs.
501 - 1000 employees
Founded 2003
Customer Service Support, Remote, Greek + English
Job not on LinkedIn
June 10
D-ploy GmbH
IT
D-ploy GmbH is a company that specializes in IT services and engineering solutions. Established in 2003, it operates with over 550 associates in 32 countries, managing over 850 active customer initiatives. The company offers a range of services including infrastructure services, application management, service desk, network services, collaboration services, IT administration, and software as a service. D-ploy GmbH emphasizes trusted partnerships, quality commitment, and cost efficiency in its operations. The company also provides consulting, laboratory, managed print, and event services, along with resource staffing and recruiting. D-ploy GmbH is ISO certified in various management standards and is dedicated to providing IT solutions tailored to business needs.
501 - 1000 employees
Founded 2003
đź“‹ Description
• D-ploy is a leading IT and Engineering Solutions company with operations worldwide. • Our mission is to deliver innovative and superior services and solutions to numerous industry-leading clients. • Respond to customer inquiries via phone, e-mail, social media, and live chat in a timely and professional manner. • Provide guidance and support to customers regarding service-related issues, ensuring their satisfaction. • Inform customers about current promotional events and service offerings. • Handle all inbound communication. No outbound or cold-calling required. • Work in rotating shifts to support market-specific business hours. • Maintain accurate and clear documentation of customer interactions in internal systems.
🎯 Requirements
• Proficiency in computer operations and strong command of Microsoft Office tools. • Ability to effectively identify customer needs and propose appropriate solutions. • Strong organizational skills with the ability to prioritize tasks and manage time efficiently. • A proactive, client-focused approach with patience and clear communication abilities. • Team players who thrive in a collaborative customer service environment. • Native proficiency in Greek and a communicative level of English (written and spoken). • Residence in the Czech Republic is considered an advantage.
🏖️ Benefits
• Flexible working model, including the possibility of home office arrangements. • Meal vouchers and a comprehensive Benefit Card for everyday needs. • Performance-based bonuses that recognize and reward your contributions. • Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages. • Competitive referral bonus program for recommending qualified candidates. • A fair and people-centric work environment, supported by transparent corporate governance. • Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports. • A clear path for career growth within a dynamic, multicultural, and multinational organization.
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