Developer Success Engineer

November 19

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $160k - $185k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Developer Relations (DevRel)

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Dagster Labs

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Enterprise • SaaS

Dagster Labs is a company that focuses on empowering organizations to create productive and scalable data platforms. They are the creators behind Dagster, an open-source project, and Dagster+, an enterprise data platform solution. The company prides itself on its well-funded and collegial team with a strong track record in shipping widely adopted open-source software. Dagster Labs offers a 30-day free trial of Dagster+ and provides extensive documentation and educational resources to help teams quickly adopt and best utilize their solutions.

11 - 50 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Provide technical support to Dagster+ customers and open-source users. • Provide technical guidance on data orchestration, integration, and how to write pipelines in Dagster (Python). • Diagnose and resolve issues related to Dagster installations, integrations, and deployments. • Troubleshoot issues with cloud services (AWS, GCP, Azure) and containerized environments (Kubernetes, Docker) to help customers implement solutions effectively. • Improve documentation for clarity and usability. • Improve support tooling and develop debugging resources to expedite issue resolution. • Provide feedback to engineering and product teams to drive product improvements.

🎯 Requirements

• 5+ years of relevant experience in technical support or a similar role. • Proficiency in Python. • Hands-on experience with distributed systems, containerized environments (e.g., Kubernetes, Docker), cloud platforms (AWS, GCP, Azure), and CI/CD workflows. • Strong written and verbal communication skills, with empathy for clients and ability to advocate for their needs while representing the company effectively. • Proven ability to troubleshoot and resolve complex technical challenges independently. • Proactive mindset for engaging with customer issues and driving improvement.

🏖️ Benefits

• Remote work stipend • Cost coverage for coworking or office space if preferred