Customer Service - Part-time

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July 8

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Daisy Brand

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Committed to Quality Since 1917

501 - 1000 employees

📋 Description

• Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. • This is a part-time remote customer role that involves managing communications at various stages to ensure timely and professional responses, proactive follow-up, and efficient issue resolution, thereby providing an exceptional customer experience to the residents of the buildings we manage. • Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries • Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution • Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building • Establish and maintain good rapport by using positive language and anticipating the needs of our Daisy Community members • Build sustainable relationships and engage Daisy Community members by “going the extra mile” • Follow communication “scripts” when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions • Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly • Coordinate the scheduling of appointments, including vendors, as necessary • Assist Account Management team in building and maintaining relationships • Meet personal, department, and, company KPIs/OKRs

🎯 Requirements

• Proficiency in English (reading, writing, comprehension, and speaking); additional language skills are a plus. • Customer service or hospitality experience • Able to work a flexible schedule including (Days, evenings, weekends & holidays) • Self-motivated, can maintain composure and stay focused under pressure • Great at problem-solving with a keen eye for details • Impeccably organized and able to improve processes • Stellar written and verbal communication skills • Flexibility with changing job duties and responsibilities • Excellent at time management and prioritizing tasks • Experienced with juggling multiple communication channels (inbound calls, chats, and emails) • Experience with, Zendesk, Google Suite, or related tools, as well as the ability to learn new systems and platforms