Senior Director, Customer Success – Resins and Technologies

Job not on LinkedIn

🕒 September 30

🗽 New York – Remote

🗽 New York – Remote

💵 $220k - $240k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Danaher

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🏥 Healthcare

🔬 Science

Biotechnology • Healthcare • Science

Danaher is a leading global life sciences and diagnostics innovator that applies science and technology to improve human health. Its portfolio includes businesses in biotechnology, diagnostics, and life sciences that provide instruments, tools, software and services to accelerate research, develop and deliver therapies, and enable precise and rapid diagnostics. Danaher emphasizes continuous improvement through its Danaher Business System, pursues acquisitions and partnerships to expand capabilities, and focuses on scaling scientific innovation and delivering impact at global scale.

📋 Description

• Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio • Establish a unified customer engagement model across insights, analytics, adoption, technical partnership, and commercial governance • Elevate Voice of Customer capabilities and integrate customer insight into product, R&D, and commercial strategy discussions • Own and lead the Resins and Technologies Go-to-Market strategy • Lead Go-to-Market planning, positioning, segmentation, and customer adoption pathways • Enable global Sales, Marketing, and R&D teams through Commercial Playbooks and data-driven targeting • Drive portfolio growth through analytics, competitive intelligence, and customer-focused value differentiation • Lead and develop a high-performing Customer Success organization • Provide senior oversight for Go-to-Market implementation, growth initiatives, Muskegon customer programs, and contracts and negotiations guidance • Set the vision for customer, product, and market analytics • Oversee segmentation, customer journey mapping, adoption analytics, and whitespace identification • Integrate predictive analytics and customer health metrics into lifecycle management • Govern and continuously improve the end-to-end customer journey • Drive onboarding, adoption, retention, satisfaction, proactive engagement, escalation management, and systemic issue resolution

🎯 Requirements

• Master’s degree in Life Sciences, Business, Data Science, Marketing, or a related field • Extensive experience in Customer Success, Commercial Excellence, Product Management, or related customer-facing leadership roles • Demonstrated ability to lead multi-disciplinary teams and drive results in a global commercial environment • Proven ability to translate complex customer, product, and market data into strategic recommendations • Strong stakeholder leadership experience across product, R&D, commercial, and operational functions • Experience in Customer Insights, Analytics, Market Research, or Commercial Strategy • Experience within the Pharmaceuticals, Life Sciences, or Biotechnology industry • Experience managing high-performance teams • Fluency in English, both written and oral

🏖️ Benefits

• Bonus/incentive pay • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k)

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume