Service Team Lead

Job not on LinkedIn

🕒 August 15

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Lead, manage, coach, and mentor the Service Team in the assigned region • Support employees’ professional development, professional conduct, effectiveness, and efficiency • Promote the Service business • Organize work and manage projects • Manage escalations and aftersales matters • Ensure KPI targets are achieved • Manage, coach, mentor, and support a team of approximately 16 Field Service Engineers • Conduct customer visits • Support Field Service Engineers with preventive maintenance, repairs, troubleshooting, telephone support, and upgrades • Achieve revenue utilization targets and annually defined KPIs • Use relevant Danaher Business System tools to improve processes based on KPIs and targets • Develop robust Daily Management practices and participate in Kaizen events • Apply problem-solving processes to implement root-cause and corrective actions

🎯 Requirements

• Demonstrated experience or ability to work in a leadership role • Commercially driven approach to managing a profitable service business • Demonstrated success using and implementing service KPIs • Ability to drive and improve customer satisfaction • Ability to prioritize the team’s workload to maximize efficiency • Fluent German with strong communication skills • Good written and spoken English • Knowledge of SFDC reporting and tools is an advantage

🏖️ Benefits

• Fully remote position with the opportunity to work from home • Flexible, remote-friendly working arrangements • Rewarding career and development opportunities • Coaching and mentoring • Support for professional development