Customer Experience, Dental Lab Technician – French/English

🕒 December 9, 2025

🇨🇦 Canada – Remote

💵 CA$33 - CA$37 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Partner with doctors in real time to review and refine case designs • Provide expert guidance on complex cases and build customer confidence in digital tools • Communicate with clinicians via phone, chat, and video to troubleshoot issues and clarify workflows • Offer efficient and empathetic customer service • Liaise between doctors and Dandy lab teams • Translate clinical feedback into production outcomes

🎯 Requirements

• Fluent in Canadian French and English, written and verbal • Based in Canada and legally authorized to work in Canada • 3+ Years in a Dental Technician Role • 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases • Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices • Technologically adept with the ability to learn and navigate dental design platforms quickly • Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care • Previous experience in a customer-facing lab role is preferred • Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights • Comfortable chatting live with doctors over chat, phone, or video calls • Strong independent problem-solving skills and ability to manage multiple complex conversations simultaneously • Desire to work in a fast-growing and rapidly changing fully-digital lab environment • Ability to meet tight deadlines while maintaining exceptional quality standards • Available shift: 8 am - 5 pm ET • Fluency in spoken and written English for collaboration with colleagues, customers, and stakeholders

🏖️ Benefits

• Healthcare • Dental • Mental health support • Parental planning resources • Retirement savings options • Generous paid time off • Equal-opportunity workplace • Inclusive workplace • Interview accommodations