Customer Success Team Lead, Enterprise

🕒 July 30

🇺🇸 United States – Remote

💵 $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Lead, coach, and develop a team of Client Success Partners supporting enterprise and strategic DSO customers • Set performance expectations, monitor KPIs, and provide feedback and mentorship • Partner with leadership on hiring, onboarding, and training • Oversee the health and performance of child accounts across enterprise customers • Support escalated customer interactions and serve as a senior point of contact for critical issues • Partner with Enterprise Account Managers on account strategy and retention plans • Establish best practices for customer health management and Salesforce workflows • Triage and resolve escalations using root cause analysis • Drive process improvements for efficiency and scalability • Monitor team and account-level performance metrics and identify trends and risks • Deliver retention and engagement reporting and insights to leadership • Drive retention, expansion, cross-sell, upsell, customer engagement, and product adoption • Aggregate voice-of-customer feedback and partner cross-functionally to improve products and services • Coach team members on communication, problem-solving, and account management • Advocate for customers and the team within the organization

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field • 3–5+ years of experience in customer success, account management, or a client-facing role • At least 1–2 years in a leadership capacity • Experience in the dental industry or healthcare technology is a plus • Proven ability to lead and develop high-performing teams • Excellent verbal and written communication skills • Ability to build rapport and trust with stakeholders • Strategic, proactive, and solution-oriented problem-solving mindset • Comfortable using tools such as Salesforce to drive decisions • Highly organized with ability to manage competing priorities • Collaborative leadership in cross-functional environments • Authorized to work lawfully in the United States for Dandy

🏖️ Benefits

• Competitive salary and benefits package • Healthcare • Dental • Mental health support • Parental planning resources • Retirement savings options • Generous paid time off • Professional development and growth opportunities • Collaborative and supportive work environment