Senior Customer Success Manager

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October 14

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DASS-X (Data Space Solutions)

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Our mission is to enhance digital capabilities through seamless connectivity, empowering businesses and industries with secure, interoperable, and efficient digital solutions. By fostering innovation and collaboration, we enable a future where data-driven ecosystems drive sustainable growth, transparency, and resilience in an interconnected world.

11 - 50 employees

Founded 2025

📋 Description

• Customer Onboarding & Adoption: Guide customers through the onboarding process, ensuring a seamless transition and effective utilization of our solutions. • Relationship Management: Build and maintain strong, long-lasting customer relationships, acting as the primary point of contact. • Proactive Support: Monitor customer usage and proactively address any challenges to ensure optimal experience and satisfaction. • Training & Enablement: Conduct training sessions and develop resources to help customers maximize the value of our platforms. • Feedback & Continuous Improvement: Gather customer insights and collaborate with internal teams (Product, Sales, and Engineering) to improve product offerings and user experience. • Retention & Growth: Identify upselling and cross-selling opportunities to drive business growth while ensuring customer success. • Data-Driven Approach: Leverage data analytics to measure customer engagement and success metrics, making informed recommendations for improvements.

🎯 Requirements

• Bachelor's degree in Business, Engineering, IT, or a related field. • 3+ years of experience in customer success, account management, or a related role in SaaS, digital solutions, or technology-driven environments. • Strong understanding of digital platforms, regulatory compliance solutions, and data ecosystems such as Catena-X. • Excellent communication, presentation, and problem-solving skills. • Ability to build relationships with stakeholders at various levels within customer organizations. • Proficiency in CRM tools and customer success platforms. • A proactive, data-driven, and customer-focused mindset. • Very good knowledge of English and German mandatory. Chinese is an added advantage.

🏖️ Benefits

• 100% remote work within Germany (primary residence in Germany is mandatory) • 25% of the Deutschlandticket will be sponsored in form of a jobticket