Director, Client Optimization

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November 17

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Datacor, Inc.

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Enterprise • SaaS • Chemical

Datacor, Inc. is a leading provider of advanced process manufacturing software, offering integrated ERP and CRM solutions to maximize productivity and business growth. Their software solutions cater to the chemical, food & beverage, personal care, industrial, coatings & adhesives, and animal feed & pet food nutrition industries. Datacor provides industry-specific, configurable technology to enhance operational visibility and control, helping businesses manage complex pricing, formulas, and specifications while complying with government regulations. With a strong reputation as industry experts, Datacor is recognized for its robust support during software implementation and ongoing customer collaboration, particularly excelling in chemical distribution software.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Define and execute a comprehensive upgrade roadmap for Datacor products to define target client deployments, and system upgrades. • Align upgrade and optimization initiatives with corporate and customer objectives. • Develop KPIs and performance metrics to assess the success and impact of optimization and upgrade efforts. • Champion data-driven decision-making and continuous improvement across all service touchpoints. • Own the full upgrade lifecycle, including planning, scheduling, risk mitigation, communication, and post-upgrade validation. • Develop and enforce standardized upgrade playbooks and procedures across all customer segments. • Coordinate with Product and Engineering teams to align upgrade paths with roadmap enhancements, deprecations, and technology shifts. • Lead cross-functional coordination for major version releases, patch rollouts, and cloud/on-premises transitions. • Monitor and improve upgrade velocity, automation, and customer satisfaction through process refinement and tooling. • Analyze upgrade workflows, configurations, and data architecture to identify inefficiencies and performance gaps. • Partner with Product Management to drive roadmap prioritization based on optimization insights and upgrade outcomes. • Collaborate with customers to assess business processes and unlock greater value via tailored optimization strategies and upgrade readiness planning. • Act as an escalation point for complex performance issues, upgrade challenges, and critical deployments. • Create tools, self-service resources, and diagnostics to enable customers to assess ERP performance and prepare for upgrades. • Conduct quarterly customer optimization reviews and value realization sessions in coordination with Customer Success. • Build and lead a high-performing, cross-functional optimization team (analysts, architects, upgrade specialists, and delivery managers). • Cultivate a culture of agility, accountability, and innovation. • Provide mentorship and career growth pathways for team members. • Drive knowledge sharing, technical enablement, and continuous improvement across the services organization.

🎯 Requirements

• Bachelor’s or Master’s degree in Business, Information Systems, Computer Science, or related field. • 10+ years of experience in ERP software (Datacor ERP, SAP, Oracle, Microsoft Dynamics, etc.). • Proven leadership in ERP product optimization, upgrade programs, business process improvement, or technical services. • Expertise in defining KPIs and leveraging data to drive decisions. • Strong cross-functional collaboration, stakeholder engagement, and project execution capabilities.

🏖️ Benefits

• Health insurance • 401(k) retirement plans • Paid time off • Flexible work arrangements • Professional development