Renewal Manager

October 6

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Datacor, Inc.

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Enterprise • SaaS • Chemical

Datacor, Inc. is a leading provider of advanced process manufacturing software, offering integrated ERP and CRM solutions to maximize productivity and business growth. Their software solutions cater to the chemical, food & beverage, personal care, industrial, coatings & adhesives, and animal feed & pet food nutrition industries. Datacor provides industry-specific, configurable technology to enhance operational visibility and control, helping businesses manage complex pricing, formulas, and specifications while complying with government regulations. With a strong reputation as industry experts, Datacor is recognized for its robust support during software implementation and ongoing customer collaboration, particularly excelling in chemical distribution software.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Develop and execute varying negotiation strategies for customers of different size / segments / product lines to maximize contract value while empathizing with customers' situations and protecting and enhancing customer trust • Communicate directly with customers to accurately resolve a high volume of renewals/inquiries in a timely manner while providing exceptional customer service by collaborating with Customer Success, Support/Services, and Finance • Collaborate with Customer Success and Sales teams to identify and maximize opportunities for account growth and expansion • Contribute to scaling the Renewal team by providing feedback, piloting new processes, and developing playbooks for successfully executing renewals • Identify customer requirements, uncover roadblocks, escalate pain-points, and demonstrate strong account management and commercial capabilities to drive renewal to on-time resolution • Provide management with complete visibility to renewals and solicit executive involvement as required • Accurately maintain/update a rolling 120-day renewal forecast and communicate any renewal risk to internal resources in order to develop resolution strategies • Achieve financial and strategic goals for minimizing attrition, positioning favorable terms, and boosting incremental growth via up-sells, cross-sells and add-ons

🎯 Requirements

• Experience working in Business Development Representative (BDR), Account Management, Renewals, or Customer Success in a B2B enterprise software environment; BDR or direct renewal experience being a strong advantage • Experience with proactive outreach, multi-touch communication sequences, and phone-based customer engagement • Strong customer management and clear communication skills with the ability to effectively lead sensitive customer conversations over calls and emails • Seek to understand and empathize with multiple perspectives in a situation • Demonstrated ability to execute healthy negotiation and interpersonal problem-solving skills • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level while empathizing with customers and their unique situations • Strong process management, financial acumen, and ability to apply strict policies • Ability to react and adapt to potential rapid shifts in priorities and organizational policies • Able to understand technical concepts and communicate that to internal and customer stakeholders across all levels • Ability to problem solve and excel in high levels of uncertainty and change or ambiguity • 4-year college degree or equivalent experience

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options