Service Delivery Manager

🕒 3 days ago

🗽 New York, Pennsylvania – Remote

🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $72k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Travel up to 50% to various areas of New York/Pennsylvania • Own overall service delivery performance across assigned portfolio, including SLA’s, quality, Global, cost and throughput • Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services • Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management • Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans • Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures • Partner with Supervisors to coach staff, address performance issues, and support employee growth • Serve as the first point of operational escalation for site-level execution issues (not customer issues) • Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions • Support training for new hires and ensure readiness to transition to centralized training (Phase 2) • Maintain an accurate skills matrix and assist with work assignment optimization • Contribute to continuous improvement initiatives and transformation pilots • Work with VPO to address concerns with Account Management team for client communication

🎯 Requirements

• Experience managing teams in healthcare operations, HIM, or a large-scale production environment • Demonstrated ability to coach and develop people leaders • Comfort using metrics and dashboards to guide operational decision-making • Strong understanding of HIPAA and regulated workflows • Problem-solving skills and the ability to respond quickly to operational fluctuations • Identify process improvement needs and appropriate solutions • Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off