Daxko
The Daxko Nation includes several distinct brands: Daxko, CSI Spectrum, Club Automation, AAC, GroupEx PRO, SugarWOD, and Zen Planner. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span 68 countries, 10,000 facilities and over 20 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider.
501 - 1000 employees
💰 Private Equity Round on 2021-10
Customer Service Representative
Job not on LinkedIn
August 19
🏈 Alabama – Remote
💵 $18 - $22 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Daxko
The Daxko Nation includes several distinct brands: Daxko, CSI Spectrum, Club Automation, AAC, GroupEx PRO, SugarWOD, and Zen Planner. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span 68 countries, 10,000 facilities and over 20 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider.
501 - 1000 employees
💰 Private Equity Round on 2021-10
📋 Description
• Be the first point of contact for customer inquiries via phone, chat, and email • Translate complex product features into simple, easy-to-understand explanations • Troubleshoot issues and guide customers through practical solutions • Offer usage tips, training, and resources that promote long-term success • Identify and escalate bugs or technical challenges to internal teams • Maintain accurate records of conversations and support cases • Stay current on product updates and internal support procedures • Meet and exceed team goals for case resolution, customer satisfaction, and response times • Contribute to team learning and occasional training sessions as a product expert
🎯 Requirements
• 2+ years in a customer-facing role (support, onboarding, hospitality, retail, etc.) • Excellent communication skills (written and verbal) • Proven ability to manage multiple conversations across channels • Self-starter with sound judgment and escalation instincts • Comfortable working an 8-hour shift between 7:00 AM – 7:00 PM CST (Monday–Friday) • High school diploma or equivalent
🏖️ Benefits
• Hybrid work flexibility (2–3 days onsite per week) • Supportive and growth-oriented team environment • Opportunities for professional development and advancement • A chance to become a true product expert in a meaningful industry • Flexible paid time off • Affordable health, dental, and vision insurance options • Monthly fitness reimbursement • 401(k) matching • New-Parent Paid Leave • Casual work environments • Remote work
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