Customer Support Representative – Japanese

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November 14

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Day Translations, Inc.

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B2B • B2C • Language Services

Day Translations, Inc. is a global provider of professional translation and interpreting services, offering a wide range of language solutions including certified translations, audiovisual services, and localization services. With a network of over 10,000 linguists, the company caters to both individuals and Fortune 500 businesses, ensuring high-quality and accurate results across more than 100 languages. Day Translations is committed to privacy and data security, holding multiple certifications and compliance with standards such as HIPAA. The company operates worldwide with multiple offices and provides 24/7 customer support, striving to break language barriers and empower global communication.

1001 - 5000 employees

🤝 B2B

👥 B2C

📋 Description

• Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion • Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations • Process inbound leads and help Project Managers define the scope of projects • Informs clients about the current status of projects • Forwards information/messages from chat or phone to the appropriate departments • Reports activity in tracking systems and actively communicates with peers on task completion • Adhere to applicable policies and procedures • Documentation and other side tasks assigned

🎯 Requirements

• Proven experience in customer support or customer service • Capacity to handle incoming calls from clients during their complete shifts • Advanced verbal and written communication skills in English (Native or C1) and fluency in Japanese. Additional languages are a plus. • Knowledge of the translation industry is a plus but not required • Excellent cross-cultural and interpersonal communication skills • Strong sense of professionalism and politeness