Customer Solutions Engineer

April 25

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dbt Labs

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dbt Labs is on a mission to empower data practitioners to create and disseminate organizational knowledge. Since pioneering the practice of analytics engineering through the creation of dbt—the open source data transformation tool made for anyone that knows SQL—we've been fortunate to watch more than 5,000 companies use dbt to build faster and more reliable analytics workflows.

51 - 200 employees

📋 Description

• We're looking to add a new team member to our growing Customer Solutions Engineering team in the Philippines. • Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas. • Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge. • Take ownership of customer challenges, from initial troubleshooting to resolution. • Enhance our documentation, ensuring it’s both technically accurate and easily understood. • Proactively seek out professional development opportunities, always aiming to bring more to our team and our users. • Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product.

🎯 Requirements

• Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests • Exceptional written and verbal communication skills • A genuine drive for solving problems and helping others • A strong technical foundation, especially within a SaaS support environment • Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success • Experience building documentation or technical how-to guides using a variety of media (text, images, video) • A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks

🏖️ Benefits

• Unlimited vacation time with a culture that actively encourages time off • Comprehensive healthcare coverage • Generous paid parental leave • Health & wellness stipend • Flexible stipends for: • Home office setup • Learning and development • Office space • And more!