OEM Program Manager

🕒 3 days ago

🇺🇸 United States – Remote

💵 $85k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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DealerOn

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🚘 Automotive

📣 Marketing

☁️ SaaS

💰 Private equity on 2020-02

Automotive • Marketing • SaaS

DealerOn is a digital marketing and software provider for automotive dealerships across North America. It offers the Cosmos website platform and a suite of services including responsive websites, automotive SEO, precision-targeted digital advertising, digital retailing, personalization, automation, lead generation, listings management, reporting & analytics (GA4-powered), compliance (consent and accessibility) and AI solutions (DealerOn Sidekick, OnPrompt). DealerOn serves independent dealers and multi-rooftop dealer groups, emphasizes lead generation and conversion optimization, and states it helps over 7,000 car dealers sell more cars more profitably.

📋 Description

• Manage interactions with OEM program partners and keep OEM programs on task • Liaise between Marketing and Development teams to identify improvements, bugs, and feature requests • Build trust-based relationships with partners and clients and identify their needs • Ensure the team consistently meets service level agreements (SLAs) • Document and follow up on internal and external communication • Provide superior customer service to clients • Serve as a subject matter expert on DealerOn products, core systems, and platform functionality • Communicate the value of DealerOn services to OEM partners • Identify workflow and internal process efficiency improvements • Deliver OEM program and compliance initiatives and updates to internal departments • Ensure OEM program emails receive prompt responses from the appropriate internal department • Represent DealerOn positively in interactions with OEMs • Identify, nurture, and maximize revenue growth and dealer retention opportunities to grow OEM MRR

🎯 Requirements

• Bachelor’s degree • Hands on experience with DealerOn’s proprietary CMS • 10 years’ experience in technology customer service related field • Excellent communication and leadership skills • Dependable and takes initiative to solve problems • Proficient in Microsoft Word, Excel, and Outlook • Experience selling and retaining SAAS revenue with major clients • Must be a US resident • Successful completion of a background check as a condition of joining the team

🏖️ Benefits

• Medical, dental and vision insurance • Company matched 401K plan • Flexible PTO + Sick Leave • 6 weeks paid Parental Leave • 8 Paid National Holidays • Company-paid basic Life Insurance • Voluntary supplemental Life Insurance • Voluntary long-term/short-term disability insurance • Voluntary Pet Insurance • Optional Healthcare/Dependent Care FSA Account

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