Products Application Developer

Job not on LinkedIn

🕒 March 20

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

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Decision Resources

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1978

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Decision Resources is an Infor CloudSuite Industrial (SyteLine) partner that specializes in ERP modernization, implementation, configuration, optimization, and lifetime support for discrete and process manufacturers. The company provides consulting, custom software development, cloud migrations, and industrial ERP demos and evaluation services, and builds complementary software products (Decision365, SureShip, DecisionExcelerator, etc. ) to extend ERP capabilities like shipping automation, forecasting, EDI/AP automation, and BI. With decades of experience and hundreds of implementations, Decision Resources focuses on helping manufacturers replace legacy ERPs, improve operations with industry best practices, and adopt automation and AI to drive growth.

📋 Description

• Handles support incidents via support portal, phone and email. • Performs technical troubleshooting through backend systems using SQL queries and C# code analysis. • Deploys applications at new customer sites. • Upgrades existing customers to latest releases. • Provides quality checks and tests application installation and configuration. • Prioritizes workload to ensure most critical issues are resolved first. • Independently investigates and diagnoses customer issues using available resources including logs, database queries, and code analysis. • Recreates and troubleshoots simple to complex customer issues. • Submits bugs to software developers via support tickets. • Collaborates with product manager, application consultants and development team. • Provides code fixes and updates to resolve customer issues. • May provide training for new customers. • Will do development for customer enhancement requests.

🎯 Requirements

• Experience working within Infor SyteLine/CloudSuite Industrial and Mongoose, Including IDOs and Form Development • Excellent analytical, multi-tasking, problem-solving and documentation skills. • Strong Proficiency of VB.NET, SQL and C Sharp (C#). • Knowledge of Git. • Knowledge of SSRS and or Form Reports development. • Strong debugging and investigative skills - able to form hypotheses, test assumptions, and iterate toward solutions. • Critical thinking skills to evaluate multiple solution paths and make sound technical decisions. • ERP software implementation and/or support experience. • Proficient in MS Office (Word, Excel, PowerPoint) plus Microsoft Visio. • Must be deadline and detail-oriented with strong analytical and critical thinking skills. • Demonstration of concise, well-organized, and personable communications.