Head of Client Success

October 22

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Deck

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API • SaaS • B2B

Deck is the infrastructure layer and programmable API for accessing and acting on user‑permissioned data across login‑gated websites and credentialed web accounts. It provides built‑in authentication flows, job orchestration, read/write jobs, and data normalization so developers and product teams can connect to portals (payroll, utilities, telecom, ERP, POS, government sites, e‑commerce) without maintaining browser agents or headless browsers. Deck is a scalable, secure SaaS platform designed for B2B products to replace brittle integrations and enable reliable, auditable access to credentialed web data.

51 - 200 employees

Founded 2024

🔌 API

☁️ SaaS

🤝 B2B

📋 Description

• Unify Account Management Function: Build a coherent AM practice that covers onboarding, engagement, support, and growth across all clients. • Design Engagement & Support Strategies: Develop playbooks for client touchpoints from signed deal through kick-off, implementation, and ongoing value delivery. • Tier Clients for Scaled Impact: Define and optimize a client tiering system that ensures high-touch service for strategic accounts and efficient scaled solutions for mid- and lower-tier clients. • Build & Lead a Team: Recruit, coach, and grow a team capable of supporting all client tiers with consistent excellence. • Drive Growth Opportunities: Establish signals and processes to identify upsell and cross-sell opportunities, looping in the commercial team at the right moments. • Be the Voice of the Client: Partner with product and operations to surface insights, escalate issues, and influence roadmap priorities based on real client needs.

🎯 Requirements

• 8+ years in Account Management, Customer Success, or related functions, including leadership roles. • Experience building teams and processes from the ground up. • Strong operational rigor and ability to scale systems. • Client-first mindset with executive presence. • Background in SaaS, data platforms, or sustainability tech (Nice-to-Have). • Experience with upsell/expansion motions tied to account management (Nice-to-Have). • Exposure to utility, energy, or real estate sectors (Nice-to-Have).

🏖️ Benefits

• Competitive pay for the right skills • Proven leadership with a track record of big results • Significant ownership and autonomy in how you operate • A team of exceptional peers tackling complex, high-leverage problems • Momentum: recent fundraise by top-tier investors, massive whitespace, and accelerating traction