Client Success Specialist

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June 9

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Decklaration

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Artificial Intelligence • B2B

Decklaration is an AI-driven app development agency that builds cross-platform mobile and web apps for startups and businesses, emphasizing fast, no-code MVP launches and iterative upgrades. They handle end-to-end development — from defining objectives and lightweight prototyping to sprint-based builds, deployment, monitoring and ongoing versioning — offering cost-effective, user-friendly, scalable apps delivered quickly using AI-powered tools and founder-first planning.

51 - 200 employees

Founded 2012

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Help newly onboarded clients set up their listings, manage vehicles, and start receiving bookings using the 1Now platform. • Build long-term relationships with clients, ensuring they are consistently satisfied and active. • Assist clients in generating bookings through platform guidance, listing optimization, and lead coordination. • Educate clients on how to promote their car rental business through online channels (social media, listings, local ads, etc.). • Monitor client usage data to identify inactive clients and take steps to re-engage them. • Work closely with the sales, marketing, and tech teams to ensure a smooth client experience. • Gather client feedback to help improve platform features and user experience.

🎯 Requirements

• Bachelor's degree in marketing, Business, or a related field. • 1–3 years of experience in Customer Success, Marketing, Sales, or Business Development, preferably in SaaS, technology, or mobility industries. • Excellent English communication skills (spoken and written). • Strong understanding of customer lifecycle, engagement, and retention strategies. • Experience using CRM or customer engagement tools (e.g., HubSpot, Salesforce, or Intercom). • Basic understanding of digital marketing and customer acquisition. • Ability to multitask and manage multiple client accounts. • Problem-solving mindset with a passion for client satisfaction and measurable outcomes.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities