Customer Success Engineer – Scaled

🕒 August 21

🇺🇸 United States – Remote

💵 $147k - $176.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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👻 Ghost score 18%

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Deepgram

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $47M Series B on 2022-11

Consulting • Healthcare • Logistics

Deepgram is a leading voice AI company that provides powerful APIs for speech-to-text, text-to-speech, and language understanding applications. Their platform enables developers to build sophisticated voice AI solutions for use cases such as contact centers, medical transcription, conversational AI, and more. Known for unmatched accuracy, speed, and cost-effectiveness, Deepgram's technology is trusted by top enterprises and startups worldwide. By offering real-time and highly accurate transcription capabilities, Deepgram helps businesses gain insights from voice data, making it an essential tool for transforming voice interactions.

📋 Description

• Own adoption, retention, and expansion across a large, pooled portfolio of Scaled-segment customers through a one-to-many motion • Design and execute scalable customer journeys, including digital onboarding, automated lifecycle touchpoints, in-app guidance, and self-serve resources • Provide in-person support at activation, technical blockers, expansion signals, renewal, and risk moments • Run and record demos, guide API integrations and architecture decisions, and troubleshoot L1/L2 issues • Build reusable enablement assets such as demo scripts, integration guides, sample code, evaluation kits, playbooks, and micro-videos • Run webinars, office hours, and education campaigns • Monitor account health, usage, and churn-risk signals and trigger prioritized outreach • Identify and scope cross-sell, upsell, and multi-product expansion opportunities with Sales • Represent customer feedback in product roadmap, GTM strategy, and internal tools • Track, analyze, and report portfolio-level activation, adoption, usage, health, retention, and expansion KPIs • Build systems and automations that eliminate recurring manual work

🎯 Requirements

• 3–5+ years in a technical, customer-facing role such as Customer Success Engineering, Sales Engineering, Solutions Engineering, Implementation, Technical Account Management, or Support Engineering • Experience at an API-driven, developer-first, or AI company • Fluency in APIs, developer workflows, and integration patterns • Ability to run demos and troubleshoot L1/L2 issues • Experience serving a high volume of customers or building scaled/tech-touch programs • Experience with digital onboarding, one-to-many campaigns, webinars, self-serve enablement, or automated journeys • Systems thinking and process orientation • Experience building repeatable playbooks, templates, or automations • Comfort using product usage and customer health data • Excellent written and verbal communication • Strong ownership and ability to work collaboratively and independently in a remote environment • In the application, describe something built that permanently eliminated recurring work • AI-first mindset and comfort adopting, integrating, and experimenting with advanced AI tools

🏖️ Benefits

• Equity • Bonus • 10% variable pay • Remote work • AI tools and experimentation as part of the operating model

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