Customer Experience Specialist

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October 31

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Deep Neuron Lab

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Artificial Intelligence • Finance • SaaS

Deep Neuron Lab is a leading German specialist in AI-based analysis of financial and non-financial reports. The company uses state-of-the-art machine learning technologies to extract metrics from financial statements automatically and transparently. It focuses on creating human-in-the-loop AI solutions that allow users to understand every step of the process.

11 - 50 employees

Founded 2019

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

💰 Seed Round on 2022-11

📋 Description

• Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised. • Be the first point of contact for incoming customer requests – from initial inquiry to resolution. • Leverage on your audit experience by reproducing customer cases before handing them over to our development team. • Communicate with users in a clear, structured, and proactive way. • Document solutions, write handbook articles, and contribute to release notes. • Collaborate closely with Product, Engineering, and Sales to improve the product and processes. • Help scale workflows and knowledge bases as our customer base grows.

🎯 Requirements

• 1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language. • Strong technical affinity and curiosity for how complex software works. • Excellent communication skills in German and English (C1+). • A structured, hands-on approach to solving problems. • Strong project management skills – you’re always on top of things, have a high sense of urgency and know how to prioritise effectively. • Ownership and startup compatibility – you actively shape things rather than just execute, and you thrive in a dynamic, fast-moving environment.

🏖️ Benefits

• 30 vacation days per year • Competitive compensation package • Ownership from day one, flat hierarchies, short decision paths • Flexible working hours • A collaborative, international, ambitious, and supportive team • 🎉 Strong team culture with regular offsites, events, and open feedback