Technical Project Manager, Customer Delivery

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September 28

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deepset

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Artificial Intelligence • SaaS • Enterprise

deepset is a leader in framework and platform technology that accelerates AI application development with large language models (LLMs). As the creator of the deepset AI Platform and the Haystack open-source framework, deepset powers custom AI solutions in production across industries and government, earning recognition as a Gartner Cool Vendor in AI Engineering. Their offerings include building AI agents, retrieval augmented generation, enterprise search, and intelligent document processing, tailored for various sectors such as finance, legal, media, and healthcare.

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 Series B on 2023-08

📋 Description

• Serve as the main point of contact for customers during delivery, managing expectations and communications through complex AI deployments • Own the planning, execution, and reporting for customer implementations with deepset using Haystack, deepset AI Platform and custom solutions • Ensure customers achieve value quickly and build trust in our solutions • Run regular project check-ins, track milestones, manage scope, and ensure a smooth customer experience • Manage risk, dependencies and blockers, escalate when needed, and proactively manage solutions • Produce project plans, dashboards, and status updates that make progress, status and risks transparent to internal and external stakeholders • Drive excellence in delivery by helping to define and refine delivery playbooks, templates, and processes to scale our Enterprise delivery function • Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems • Act as a bridge between customers and deepset Solution Delivery, Engineering and GTM teams

🎯 Requirements

• 4+ years of Technical Project/Program Management or Customer Delivery in Enterprise software (AI, SaaS, or infrastructure preferred) • Proficiency in project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.) • Familiar with and able to communicate technical concepts related to APIs, Cloud environments (AWS/GCP/Azure), deployment models (On-Prem, Cloud and Hybrid), and software integration • Excellent communication and stakeholder management skills with both technical and non-technical audiences • Proven experience in leading external delivery projects and managing stakeholders at senior levels • Highly organised, detail-oriented, and able to manage multiple projects simultaneously • Problem-solver with strong conflict-resolution and risk-management abilities • Proactive and comfortable owning outcomes with minimal oversight • Customer-first mindset, focused on driving value and successful outcomes • Experience in creating, documenting, and iterating on processes to drive operational excellence • Nice to have: PMP, PRINCE2, Scrum, or Agile certification • Nice to have: Hands-on experience with APIs, integrations, or data migration projects • Nice to have: Experience working with public sector, finance, or regulated industries • Business fluency in German

🏖️ Benefits

• Remote-first setup with flexible hours & tech of your choice • 30 days vacation + extra days for family sick leave • Competitive salary & stock options for every team member • Monthly sports & mental health support allowance with Oliva • Annual learning & development budget • Monthly team socials & in-person meetups • Dog-friendly Berlin HQ