Director, Field Operations

🕒 October 21

🇺🇸 United States – Remote

💵 $190k - $240k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Definium Therapeutics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Definium Therapeutics is a clinical-stage biotechnology company developing precision psychedelic-derived therapeutics for psychiatric and neurodevelopmental disorders. The company focuses on pharmaceutically optimized formulations of lysergide (LSD) and an R-enantiomer of MDMA to treat conditions such as major depressive disorder, generalized anxiety disorder, and core symptoms of autism spectrum disorder, advancing candidates through preclinical and clinical trials with a science-led, evidence-backed approach.

📋 Description

• Develop and execute the field operations roadmap, launch milestones, SOPs, governance, service levels, and escalation processes • Coordinate onboarding, system access, equipment, training logistics, roster management, and operational support with HR, IT, Sales leadership, and vendors • Operationalize field force designs, territory alignments, HCP/HCO affiliations, account hierarchies, target lists, call plans, and launch-wave transitions • Serve as commercial business owner for Veeva Vault CRM field workflows, requirements, UAT, releases, adoption, and support in partnership with IT and Data Strategy • Ensure operational data integrity across accounts, affiliations, assignments, and field activity; implement automation and approved AI-enabled workflows • Lead incentive compensation administration, eligibility, goal-setting operations, payout validation, dispute resolution, governance, documentation, and field communications • Partner with Commercial Analytics on targeting, segmentation, sizing inputs, KPI definitions, dashboards, performance reporting, and operating reviews • Partner with Sales, Market Access, Finance, HR, IT, Legal, Compliance, and Analytics on coordinated execution, operational controls, incentive compensation plan approvals, and change management • Oversee field operations vendors, budgets, deliverables, and service quality while establishing standardized processes, documentation, business continuity plans, and scalable operations for launch and future growth

🎯 Requirements

• Minimum bachelor’s degree required; degree in business, life sciences, analytics, healthcare, or a related field preferred • Minimum 10 years of related work experience required • Progressive pharmaceutical, biotech, or life sciences experience in commercial operations, sales operations, or field force effectiveness • Pre-launch or launch execution experience, ideally in specialty or complex therapeutics • Hands-on experience with CRM operations, including Veeva Vault CRM, Veeva data products, Salesforce, Power BI, Tableau, territory management, targeting deployment, call planning, incentive compensation, field reporting, and operational governance • Ability to translate strategy into executable processes, system requirements, controls, and measurable operating outcomes • Strong cross-functional leadership, vendor management, communication, analytical judgment, and project management skills • Working knowledge of pharmaceutical compliance and data privacy requirements affecting field operations • Experience with HCP/HCO account hierarchies, account-based field teams, reimbursement support models, and specialty pharmacy or hub-related field interfaces preferred • Experience with incentive compensation governance, alignment platforms, field deployment waves, automation, or approved AI use cases preferred • Up to 10% travel required based on business needs

🏖️ Benefits

• 100% paid health benefits including Medical, Dental and Vision for you and your dependents • 401(k) program with company match and vesting after the turn of the first month after your start date • Flexible time off • Generous parental leave • Some fun fringe perks • Additional compensation, including bonus and equity, may be available

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