Rider Onboarding Associate – 6 Months FTC

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Deliveroo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-08

B2C • eCommerce • Food Delivery

Deliveroo is a food delivery service that partners with restaurants, takeaways, supermarkets, and shops to bring a wide variety of meals directly to customers' doors. Users can easily track their orders and receive notifications about their delivery in real-time, ensuring a quick and efficient service. Deliveroo also offers options for workplaces and provides gift cards, making it a versatile choice for dining occasions.

📋 Description

• Deliver in-person onboarding: Travel across the UKI to lead face-to-face rider onboarding sessions and support operations within our regional Rider Onboarding Hubs. • Secure hyper-local supply: Target and resolve rider supply deficits in historically hard-to-source areas to maintain fleet consistency. • Manage seasonal demand: Execute targeted supply plans for peak and seasonal trading periods to stay ahead of customer and partner requirements. • Optimise onboarding processes: Partner with the Supply and Rider Onboarding teams to iterate processes, eliminate operational bottlenecks, and refine demand forecasting. • Enhance the rider experience: Collaborate with the Content & Engagement team to improve the rider value proposition and act as the subject matter expert for onboarding systems.

🎯 Requirements

• Proven experience within a fast-paced environment such as technology, start-ups, food delivery, or direct experience as a Deliveroo Rider. • A self-starter mindset with the ability to work solo, use your own initiative, and adapt quickly to changing field conditions and priorities. • Strong empathetic listening and communication skills, with the ability to influence diverse internal teams and external rider applicants. • A valid UKI driving licence and a willingness to travel extensively, including early mornings and late evenings, to support field operations. • Professional proficiency in Portuguese or Arabic (Nice to Have). • Familiarity with G Suite, Slack, Looker, and Salesforce (Nice to Have).

🏖️ Benefits

• All travel, mileage, and accommodation expenses incurred while in the field will be fully covered by the company.