Senior Rider Onboarding Associate – 6 Months FTC

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

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Deliveroo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-08

B2C • eCommerce • Food Delivery

Deliveroo is a food delivery service that partners with restaurants, takeaways, supermarkets, and shops to bring a wide variety of meals directly to customers' doors. Users can easily track their orders and receive notifications about their delivery in real-time, ensuring a quick and efficient service. Deliveroo also offers options for workplaces and provides gift cards, making it a versatile choice for dining occasions.

📋 Description

• Join our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. • Help build, scale, and optimise our physical onboarding ecosystem, directly securing the rider fleet capacity needed to power our three-sided marketplace. • Optimise hub performance, evolve the format and structural workflow of our physical Rider Onboarding Hubs to maximise operational efficiency. • Design, operationalise, and expand physical onboarding spaces across the UKI, implementing standardised systems to maintain high-quality service for all applicants. • Architect and execute the 12-month delivery plan for in-person onboarding, balancing expansion with strict time and cost efficiencies. • Travel extensively across the UKI to lead face-to-face onboarding sessions and support localised operations within regional hubs. • Target and eliminate rider deficits in hard-to-source zones, collaborating with the Supply team to build accurate demand forecasting models. • Lead tactical supply planning and execution for peak trading seasons to stay ahead of consumer and partner growth.

🎯 Requirements

• Proven operational experience within technology, start-ups, food delivery logistics, or direct experience working as a Deliveroo Rider. • A self-starter mindset with a demonstrated ability to work independently in the field, navigate changing operational priorities, and use your own initiative. • Strong empathetic listening and communication skills, with the capability to influence internal product teams and manage candidate groups. • A valid UKI driving licence and access to your own vehicle for locations underserved by public transport, along with the flexibility to travel early and late. • Familiarity with G Suite, Slack, Looker, and Salesforce tooling. • Professional proficiency in Portuguese or Arabic.

🏖️ Benefits

• All field-based travel, accommodation, and personal vehicle mileage expenses will be fully covered by the company.