Quality Assurance Analyst

🔥 9 minutes ago

🌏 Anywhere in the World

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Deloitte

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1845

💼 Consulting

Consulting • Financial Advisory • Technology, Media & Telecommunications

Deloitte is a leading global provider of audit, consulting, tax, and advisory services. With a strong commitment to innovation and sustainable practices, Deloitte helps organizations navigate the complexities of business transformation and optimize their operations across various sectors. The company emphasizes respect, inclusion, and diversity, ensuring a collaborative working environment that fosters growth and development for its employees.

📋 Description

• Provide independent 2nd line assurance over end-to-end customer journeys/outcomes across the Motor Finance Commissions programme • Use statistically significant sampling and targeted risk-based testing • Follow a defined framework and scorecard to undertake end-to-end customer journey testing from initial contact through assessment, decision, redress and final communication • Complete regular statistically significant sample testing to provide a representative view of accuracy, consistency and fairness of customer outcomes • Perform risk-based testing across higher-risk cohorts and journeys, including vulnerable customers, exceptions, objections/reassessments, high-value redress and nil-redress outcomes • Document errors, customer detriment, control weaknesses and systemic themes • Carry out elements of root cause analysis

🎯 Requirements

• Experience in Financial Service QA/QC, outcomes testing, compliance monitoring or assurance • Strong understanding of customer journeys and complaints/redress • Ability to apply judgement and assess fair customer outcomes rather than simply process adherence • Strong analytical and decision making skills

🏖️ Benefits

• 6 Month Contract • Remote position