Deloitte
10,000+ employees
Founded 1845
Consulting • Financial Advisory • Technology, Media & Telecommunications
Deloitte is a leading global provider of audit, consulting, tax, and advisory services. With a strong commitment to innovation and sustainable practices, Deloitte helps organizations navigate the complexities of business transformation and optimize their operations across various sectors. The company emphasizes respect, inclusion, and diversity, ensuring a collaborative working environment that fosters growth and development for its employees.
Quality Assurance Specialist – Motor Finance, Collections
🔥 10 minutes ago
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Deloitte
10,000+ employees
Founded 1845
Consulting • Financial Advisory • Technology, Media & Telecommunications
Deloitte is a leading global provider of audit, consulting, tax, and advisory services. With a strong commitment to innovation and sustainable practices, Deloitte helps organizations navigate the complexities of business transformation and optimize their operations across various sectors. The company emphasizes respect, inclusion, and diversity, ensuring a collaborative working environment that fosters growth and development for its employees.
📋 Description
• Monitor and review collections calls, emails, and account activities to ensure compliance with FCA regulations and internal policies • Assess quality of customer interactions, including vulnerability handling and forbearance solutions • Provide structured feedback and coaching to Collections Agents to improve performance • Identify trends, risks, and training needs within the collections function • Support audits and regulatory reviews by maintaining accurate QA records • Collaborate with Compliance and Risk teams to ensure best practice is upheld • Contribute to continuous improvement initiatives within the motor finance collections process
🎯 Requirements
• Previous experience in Quality Assurance within Financial Services (Motor Finance preferred) • Strong knowledge of collections processes, arrears management, and customer support strategies • Understanding of FCA regulations, including Treating Customers Fairly (TCF) • Excellent attention to detail and analytical skills • Strong communication and coaching abilities • Experience using QA frameworks and scorecards • Experience in motor finance or asset finance collections • Knowledge of vulnerability frameworks and debt solutions • Exposure to call monitoring systems and QA software
🏖️ Benefits
• Competitive Day Rate Inside IR35
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