Deluxe
5001 - 10000 employees
Founded 1915
đź’Ľ Consulting
đź“Ł Marketing
📦 Logistics
Consulting • Marketing • Logistics
Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.
Technical Product Analyst II
đź•’ July 22
🇺🇸 United States – Remote
đź’µ $26 - $27 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
🔍 Product Analyst
🦅 H1B Visa Sponsor
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Deluxe
5001 - 10000 employees
Founded 1915
đź’Ľ Consulting
đź“Ł Marketing
📦 Logistics
Consulting • Marketing • Logistics
Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.
đź“‹ Description
• Provides technical and functional support for the IMS (OnBase) platform • Troubleshoots application issues and resolves customer incidents • Serves as a primary point of contact for support cases • Maintains accurate case documentation and follows established support processes • Applies problem-solving and analytical skills for complex issues • Engages in client escalations and follows escalation procedures • Documents troubleshooting methodology and keeps stakeholders updated
🎯 Requirements
• 2+ year of Help Desk and/or customer service experience • 2+ year of scripting experience to include SQL, Progress, Powershell, etc. • 2+ year of Basic PC Troubleshooting and/or Repair Document Creation • 2+ year of Microsoft Office suite
🏖️ Benefits
• Healthcare (Medical, Dental, Vision) • Paid Time Off, Volunteer Time Off, and Holidays • Employer-Matched Retirement Plan • Employee Stock Purchase Plan • Short-Term and Long-Term Disability • Infertility Treatment, Adoption and Surrogacy Assistance • Tuition Reimbursement
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