Customer Success Manager II

🕒 March 11

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 50%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Demandbase

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Demandbase is a B2B pipeline AI platform that helps go-to-market teams (marketing, sales, revenue operations, and customer success) identify, prioritize, and engage buying groups to accelerate pipeline and revenue. The SaaS platform unifies first-, second-, and third-party data, provides intent detection, account and buying-group identification, web personalization, advertising, and orchestration across the tech stack, and delivers actionable AI-powered insights to drive account-based marketing and sales at scale.

📋 Description

• Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders • Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment • Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities • Identify and support expansion opportunities within the customer base in partnership with new business teams • Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination • Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape • Develop customer success stories, case studies, and references that demonstrate measurable impact

🎯 Requirements

• 3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers • Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams • Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives • Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools • Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI

🏖️ Benefits

• Options for up to 100% paid Medical and Vision premiums for employees • Flexible PTO policy • Paid holidays • Access to mental health and wellness resources • 401(k) with pre-tax, after-tax, and Roth options • Short-term and long-term disability • Life insurance