Implementation Specialist

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October 20

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DentalXChange

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Healthcare Insurance • Fintech • SaaS

DentalXChange is a comprehensive revenue cycle management (RCM) platform tailored for the dental industry. It streamlines the entire workflow of dental practices by connecting providers, partners, and payers, ensuring that claims are processed efficiently and payments are collected swiftly. The platform supports a variety of services, including eligibility verification, claims filing, and billing services, enhancing operational efficiency for independent dental practitioners and larger organizations alike.

51 - 200 employees

Founded 1989

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

📋 Description

• Answer escalated calls from sales and/or other departments to support clients. • Manage activity, growth, services, and cancellations for one’s own assigned client portfolios. • Perform various administrative tasks to support the sales team members. • Actively manage the queue and timely schedule trainings for clients. • Perform client demonstrations and software walk-throughs on our products and services. • Reach out to clients that may need additional support. • Proactively identify and work with clients who may be either considered as “at risk” of cancellation or may be a potential candidate for an upsell of services. • Work effectively with other team members and other departments to ensure the maximum result for our clients within the protocols established for the position. • Live DentalXChange’s Company values: Actively Care, Try Hard, Be Humble, Feedback is a Gift. • Other duties as assigned.

🎯 Requirements

• Associate's degree or equivalent experience preferred. • Minimum of one (1) year of client services experience (major account experience preferred). • Strong interpersonal skills to work effectively with other team members and various departments. • Strong communication skills to perform client demonstrations and software walk-throughs on our products and services. • Ability to successfully change priorities and successfully manage multiple projects at one time. • Ability to effectively manage time and prioritize sales team’s goal. • Ability to multi-task and adapt to changing expectations and priorities. • Strong internet and personal computer skills are a must.

🏖️ Benefits

• Medical, dental, and vision benefits – eligible first of the month after start date • Unlimited PTO • Paid time off for sick, jury duty, bereavement • 10 company paid holidays • 401k with company match • Health Advocate • Healthcare and dependent care flexible spending accounts • Friendly co-workers and a positive culture!