Senior Product Designer

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

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Depop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable, affordable secondhand fashion. Together with its community of approximately 35 million registered users, Depop is on a mission to make fashion circular - encouraging more people to choose secondhand and extend the lives of their clothes, redefining fashion consumption.

📋 Description

• Craft Strategy and Vision: Collaborate with the product trio to define and evolve the strategy for customer support, aligning with user needs and Depop’s overarching goals. • Drive Vision-Aligned Design: Design experiences that simplify and enhance Depop's customer support ecosystem, aligning with our product vision. e.g. our Help Centre, dispute resolution processes, and reporting functionalities • Optimise In-App and Web Channels: Synthesising qualitative and quantitative data, to expand and refine the support experience. • Develop Cross-Functional Collaboration: Build tools and features that empower not only the user, but also our support agents. Work closely with stakeholders to agree service design processes that underpin the user’s experience.

🎯 Requirements

• Experience designing user experiences for the Web, iOS and Android • A good understanding of mobile and desktop UX and UI patterns • Demonstrated experience with end-to-end product design (UX & UI) • Proficiency in UX / UI tools (Figma, Sketch etc.) • Effective prototyping skills (Figma, Protopie, Principle or equivalent) • A portfolio showing high quality, thoughtful UX and UI work • Ability to translate user research, user testing and data insight to design directives • Ability to tell compelling arguments about your design proposals • Nice to have (but not essential): Experience with service design methodologies - able to map end-to-end user journeys across channels and touchpoints, and design for both frontstage and backstage experiences. • Proven ability to solve complex interaction design challenges and excellent visual design skills • Ability to design flows and experiences that simplify and distil down complex actions into usable interfaces • An understanding of e-commerce and/or marketplace dynamics, and platform to user, user to user, and user to platform interactions.

🏖️ Benefits

• Health + Mental Wellbeing PMI and cash plan healthcare access with Bupa • Subsidised counselling and coaching with Self Space • Cycle to Work scheme with options from Evans or the Green Commute Initiative • Employee Assistance Programme (EAP) for 24/7 confidential support • Mental Health First Aiders across the business for support and signposting • Work/Life Balance: 25 days annual leave with option to carry over up to 5 days • 1 company-wide day off per quarter • Impact hours: Up to 2 days additional paid leave per year for volunteering • Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love. • Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant • All offices are dog-friendly • Ability to work abroad for 4 weeks per year in UK tax treaty countries • Family Life: 18 weeks of paid parental leave for full-time regular employees • IVF leave, shared parental leave, and paid emergency parent/carer leave • Learn + Grow: Budgets for conferences, learning subscriptions, and more • Mentorship and programmes to upskill employees • Your Future: Life Insurance (financial compensation of 3x your salary) • Pension matching up to 6% of qualifying earnings • Depop Extras: Employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards!