Strategic Accounts Solutions Manager

September 12

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Dermsquared

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Healthcare Insurance • Education • SaaS

Dermsquared is a leading platform for dermatology professionals, providing AI-powered search tools, clinical resources, CME & education, and conference opportunities to improve patient care. The platform includes features such as access to expert videos, podcasts, and the ability to register for dermatology conferences and summits. It also offers comprehensive insights and management strategies for various dermatological conditions and treatments. By leveraging technology and expert knowledge, Dermsquared supports dermatologists in elevating skin health for patients across different age groups and conditions.

51 - 200 employees

⚕️ Healthcare Insurance

📚 Education

☁️ SaaS

📋 Description

• Partner with the Solutions team to develop and implement joint business plans to drive growth and retention for each client; regularly review account performance and proactively address challenges • Collaborate with internal teams to develop and propose customized solutions that address client pain points, enhance operational efficiency, and drive growth • Drive revenue growth by identifying opportunities for upselling and cross-selling additional products or services; ensure a high level of client satisfaction and engagement to retain accounts • Lead and coordinate the delivery of solutions, ensuring projects are executed on time, within budget, and to the client's satisfaction • Lead the development and execution of data analysis and reporting strategies for strategic accounts; create and maintain dashboards, performance reports, and actionable insights • Conduct deep-dive analyses on customer behavior, trends, and performance to guide strategic recommendations and inform joint business plans • Analyze customer data to identify opportunities for revenue growth, retention, and improved satisfaction; provide insights into customer segmentation and solution engagement by clinicians • Monitor industry trends, competitor activities, and customer feedback to adjust strategies • Report to Senior Director, Strategic Accounts and Innovation; work closely with cross-functional teams to support key accounts

🎯 Requirements

• Bachelor’s degree • 5+ years of experience in data analysis, business intelligence, or account management, preferably with a focus on strategic or enterprise accounts • Previous sales experience • Excellent communication and presentation skills • Strong problem-solving skills with a focus on business impact • Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously • Familiarity with strategic account management processes and methodologies • Experience with CRM systems (Salesforce, etc.) • Proficient with Microsoft Word, PowerPoint, Excel, and Outlook • Able to travel up to 20%

🏖️ Benefits

• Salary Commensurate with Experience plus Benefits • Remote (Eastern or Central Time Zones)