Head of Technical Operations

October 21

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DEUNA

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Fintech • SaaS • eCommerce

DEUNA is a company that provides a unified payments platform designed to simplify global payments and boost next-generation commerce. It offers a single integration to manage hundreds of payment solutions, facilitating geographical expansion and enhancing transaction efficiency. DEUNA's platform provides features like no-code payment orchestration, centralized payment reconciliation, and advanced insights for strategic decision-making. The company focuses on delivering seamless checkout experiences, improving transaction approval rates, and increasing online sales for its clients.

51 - 200 employees

💳 Fintech

☁️ SaaS

🛍️ eCommerce

💰 $30M Series A on 2022-07

📋 Description

• Develop and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance. • Define and maintain standards for all deployments. Ensure that each new solution or change includes comprehensive runbooks, alerts, and metrics. • Manage and coordinate responses to incidents with urgency and efficiency. Lead the creation of thorough post-mortem analyses to prevent future occurrences. • Consolidate and maintain up-to-date documentation on client configurations. Ensure all configurations are thoroughly tested and functioning optimally. • Provide expert context and assistance in resolving issues during production incidents. • Oversee and coordinate the work of technical customer support agents, ensuring effective and client-focused support. • Present regular summary reports of the overall operational health of the organization and opportunities for improvement. Manage and drive the roadmap for operational improvements.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field. • Minimum of 10 years of experience in system operations, preferably in the fintech or e-commerce sectors. • Proven track record in operational system management, including monitoring, incident response, and continuous improvement. • Strong technical and analytical skills, including proficiency in SQL, Python, or similar technologies. • Prior experience with using operational tooling such as NewRelic • Excellent problem-solving abilities and experience in handling high-pressure situations. • Strong leadership skills with experience in managing technical teams. • Excellent communication and documentation skills. • Fluent in English and Spanish.

🏖️ Benefits

• Vacations and additional PTO 🏝️ • Remote work from anywhere 💻 • Economic support for health insurance, internet and cell phone line📱🌐 • We all own DEUNA, we offer stock options 💸 • Learning and development platform 📚 • Multidisciplinary, diverse and dynamic team 🧡 • Growth and career path 🚀